Zen Butterfly Bead Necklace | Velvet Adjustable Choker, Boho Sweater Layered Pendant for Fall Winter

At aurablyss.com, we are committed to providing our customers with a seamless and hassle-free shopping experience. To ensure your order arrives in a timely and secure manner, we work with reliable international carriers.

1. Processing Time

Orders are typically processed within 1-2 business days after we receive them. Please allow extra time for tracking information to be updated, as international logistics may experience occasional delays. Orders are not processed on Saturdays and Sundays.

2. Delivery Time

We do our best to ship your orders from our warehouses as quickly as possible. Once your order has been shipped, a shipping confirmation email will be sent to your registered email address.

Estimated Delivery Time: 7-15 business days, depending on your location.

3. Change of Delivery Address

You may change your shipping address at no extra cost before we provide you with the tracking number.

4. Order Tracking

If you have registered on aurablyss.com, you can track your order and shipping information through your account. If you haven’t registered, you can track your order using your Order ID and email address on our tracking page.

5. Order Cancellation

If you wish to cancel your order before it has been shipped, please contact us immediately. We will provide a full refund with no additional handling fees. Once the product has been shipped, our standard return policy will apply.

6. Shipping Details

We offer Free Shipping on orders over $49.99. A shipping fee will apply to orders below this amount. We currently offer worldwide shipping.

Shipping RegionEstimated Handling TimeEstimated Transit TimeShipping CostWorldwide1-2 business days7-15 business daysFree on orders over $49.99

Note:

refers to the time it takes for your package to leave our warehouse.

is the time it takes for the carrier to deliver your package. Actual delivery dates may vary due to factors such as customs delays, weather conditions, or high shipping volumes.

If you have any questions about shipping, please contact us at: info@aurablyss.com

At aurablyss.com, we are committed to providing our customers with high-quality products. However, we understand that there may be instances where you need to return an item or request a refund. If for any reason you are not completely satisfied with your purchase, we offer a 30-day return policy, meaning you have 30 days from the date of receiving your item to request a return. Any return requests made after 30 days will not be accepted.

This policy outlines the terms and conditions for returns and refunds of items purchased on our website.

1. Eligibility for Returns & Refunds

• Defective Products: You are eligible for a return or refund if the item you received is damaged or defective, including manufacturing defects and quality issues.
• Incorrect Product: If you receive an item that is different from what you ordered, we will arrange for a return or exchange.

2. Return Timeframe

• You must notify us of your intention to return a product within 30 days of receiving it.

3. Return Process

• To initiate a return, please contact our customer support team via email at [info@aurablyss.com]. Provide your order number, reason for return, and any relevant photos of the product.
• Our team will review your request and provide you with the return address, along with a return shipping label if applicable.

4. Return Conditions

• The item must be returned in its original condition, including all tags and original packaging.
• For safety and hygiene reasons, returned items must not show any signs of wear, use, or damage. We reserve the right to reject a return if the product does not meet these conditions.

5. Refund Process

• A refund will be processed within 1-2 business days after we confirm that the returned item meets the required conditions.
• Refunds will be issued to your original payment method. Please note that the time it takes for the refund to be credited to your account depends on your card issuer and typically takes 7-15 days.

6. Return Shipping Fees

• No additional handling fees will be charged. If the return is due to an issue on our end (e.g., incorrect items or quality problems), we will provide a full refund, including return shipping costs.
• If the return is initiated by the buyer (e.g., due to personal preference or ordering the wrong item/color), the buyer is responsible for the return shipping fees.

7. Exchanges

• If you wish to exchange an item for a different size or model, please indicate your preference when contacting us. We will guide you through the exchange process.
• No additional handling fees or shipping charges will apply to exchanges.

8. Order Cancellation

• If you wish to cancel your order before it has shipped, please contact us immediately. Once the product has been shipped, the standard return policy will apply.

9. Contact Us

For any questions regarding returns or refunds, please contact our customer support team:

• Email: info@aurablyss.com
• Contact us to obtain the return address
• Customer Support Hours:

Note: aurablyss.com reserves the right to update and modify this Refund & Return Policy at any time. Please review this policy periodically for any changes. Continued use of our website constitutes acceptance of these policies.